Privacy Policy
This document describes the practices for collecting and processing personal data provided by individuals (hereinafter — the User or you) in connection with access to the company's website softline.company (hereinafter — the website), operated by Softline IT LLC, registration number 37962095, operating under the registered trademark Softline (hereinafter — the Company or we).
The provisions of this Privacy Policy comply with Regulation (EU) 2016/679 (GDPR) and the Law of Ukraine "On Personal Data Protection" No. 2297-IV dated 01.06.2010.
1. Personal data we collect
When you visit the website, we may collect and process the following categories of data:
- Information requested during website use — your name, contact information.
- Information collected by automated means — date and time of access, device identification data, operating system, browser type and IP address.
- Contact information — email address.
We do not collect any information that can identify you without your permission. We use Google Analytics to analyse and improve the performance of the website.
We do not collect personal information from individuals under the age of 16.
We retain your personal information for the time necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.
Purposes of collection
- Providing access to the website
- Informing about changes and updates to services
- Compliance with applicable legislation
- Supporting legal claims
- Providing additional services, surveys, statistical analysis
- Marketing activities (news, updates, promotions)
- Improving service performance and functionality
2. Processing of personal data
Your personal data may be processed by the Company within internal systems and processes, as well as by service providers (Sub-processors) who have access to data only to the extent necessary to fulfil their obligations.
Sub-processors are contractually obligated not to disclose or use collected information for any other purposes. If Sub-processors are located outside the EU/EEA, processing is carried out in accordance with applicable legislation.
3. Incident notifications
In the event of a security breach resulting in unauthorised access to personal data, we will notify you immediately in accordance with the procedure provided for by the Law and Regulation. The notification will be sent to your email address.
4. User obligations
The User is responsible for the proper use of our services to ensure the security of their devices and systems. We are not obligated to protect data that you store or transmit outside the Company's system.
5. User rights
You have the following rights regarding your personal data:
- Right of access — receiving information about the processing of your data
- Right to withdraw consent — at any time, without affecting the lawfulness of prior processing
- Right to rectification — correction of inaccurate or incomplete data
- Right to restriction of processing — requesting the cessation of processing of your data
- Right to erasure — deletion of personal data upon request
- Right to data portability — receiving a copy of data in a structured format
To exercise any of these rights, please contact us at: info@softline.ua
6. Contact information
Softline IT LLC
Registration No.: 37962095
Address: Ukraine, 08341, Kyiv region, Boryspil district, village Vyshenky, Velyka Naberezna St., building 11-A, office 13
Email: info@softline.ua
Phone: +38 044 323 00 80